FAQ's
Frequently Asked Questions
Here are answers to the most common questions about orders, shipping, returns, and our parts. If you can’t find what you’re looking for, please contact us.
How do I place an order?
Simply add the items you want to your cart and complete checkout using your preferred payment method. Once your order is confirmed, you’ll receive an email with your order details.
How can I track my order?
You can visit our Track Your Order page and submit your order number and email. Our team will review your request and send you an update as soon as possible.
How long does shipping take?
Delivery times depend on your location and courier, but most orders are processed within 1–2 business days. For more details, please see our Shipping & Delivery page.
Do you offer returns or exchanges?
Yes, we accept returns for eligible items under specific conditions. The part must be unused, in original condition, and within the allowed return period. For full details, please read our Return & Refund Policy.
Are your parts original or copy?
We offer high-quality, tested parts sourced from trusted suppliers. Product quality (e.g., OEM, OEM-grade, or high copy) is mentioned in the product description wherever applicable.
Do you provide a warranty on parts?
Yes, selected items come with a limited warranty against manufacturing defects. For full details, please see our Warranty Policy.
Can you help with installation?
We do not provide physical installation, but basic guidance may be offered where possible. All installations are at the customer’s own risk, especially for components like screens and boards.
How can I contact support?
You can reach us through our Contact Us page, email us at support@celltrix.us , or call us during business hours.