Shipping & Delivery

We aim to process and deliver your order as quickly and safely as possible. Please review the details below to understand how shipping and delivery works at Celltrix.

Order Processing Time

Processing Time: Most orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Delivery times may vary depending on your location and courier service. As a general guideline:

• Within major cities: 2–4 business days after dispatch.
• Other areas: 3–7 business days after dispatch.

These are estimates only. Delays can occur due to courier issues, weather, or unexpected events outside our control.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and selected courier service. Any available free shipping offers or promotions will be clearly mentioned on our website or at checkout.

Cash on Delivery (COD)

If Cash on Delivery is available for your location, it will appear as a payment option during checkout. Please ensure that:

• Someone is available to receive and pay for the parcel.
• Your address and phone number are correct and active.

Address & Contact Accuracy

Please double-check your delivery address and contact details before placing your order. Incorrect or incomplete information may cause delays or failed deliveries. If you notice an error after placing your order, contact us as soon as possible.

Delays & Order Tracking

Once your order has been dispatched, we may share a tracking number or courier details when available. If your order seems delayed, you can:

• Visit our Track Your Order page, or
• Contact us at support@celltrix.us

Damaged or Missing Parcels

If your parcel arrives damaged or appears tampered with, please:

• Take clear photos of the outer packaging and contents.
• Note any visible issues on the courier slip, if possible.
• Contact us immediately with your order number and photos.

We will work with you and the courier to review the issue and find an appropriate solution.

Need Help?

If you have any questions about shipping, delivery times, or courier options, please contact our support team at support@celltrix.us