Warranty Policy

At Celltrix, we stand behind the quality of every part we sell. Our warranty ensures you receive reliable, defect-free components for your repairs. Please read the terms below to understand how our warranty works.

What Our Warranty Covers

• Manufacturing defects in mobile parts and components.
• Non-functional items out of the box (DOA - Dead on Arrival).
• Incorrect item shipped by mistake.

What Our Warranty Does Not Cover

• Physical damage due to installation mistakes.
• Cracked screens after installation.
• Water damage or burn marks.
• Wrong model ordered by the customer.
• Normal wear and tear.

Warranty Claim Requirements

• Proof of purchase (Order number or invoice).
• Clear video/photo showing the defect.
• Item must be in its original condition (no scratches, glue, or damage).
• Claim must be submitted within the allowed warranty period.

How to Request a Warranty Claim

To submit a warranty claim, contact us at support@celltrix.us with your order details, photos/video of the issue, and a short explanation of the defect. Our team will review your claim and respond as quickly as possible.

By purchasing from Celltrix, you agree to follow our warranty terms and confirm that you understand the installation risks involved with mobile phone components.