Privacy Policy

This Privacy Policy explains how Celltrix (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, place an order, or contact us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Order Information: Products purchased, payment method (limited details), and transaction history.
• Technical Information: IP address, browser type, device information, and pages visited.
• Communication Information: Messages you send to us by email, contact form, or other channels.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your order, support requests, or account.
• Improve our website, products, and customer experience.
• Send updates, offers, or marketing messages (only when permitted).
• Protect our website from fraud or misuse.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how visitors use the site.

You can control or disable cookies through your browser settings, but some features of the site may not work correctly without them.

4. Third-Party Services

We may use third-party services such as payment gateways, analytics providers, and courier partners. These third parties only receive the information needed to perform their services (for example, processing payments or delivering your order) and are not allowed to use your information for other purposes.

5. Payment Information

We do not store full payment card details on our servers. Payments are processed securely through trusted third-party payment providers. Only limited information (such as transaction ID or last digits of the card) may be visible to us for verification and support purposes.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage over the internet can be guaranteed completely secure.

7. Data Retention

We retain your information for as long as necessary to:

• Complete your orders and provide services.
• Comply with legal, tax, or accounting requirements.
• Resolve disputes and enforce our policies.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise these rights, contact us at support@celltrix.us

9. Marketing & Communication Preferences

If you subscribe to our newsletter or marketing messages, we may send you updates about new products, offers, or services. You can unsubscribe at any time by using the link in our emails or by contacting us.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@celltrix.us